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Given greater customer expectations, continued economic pressures and increased controls and compliance, it’s more important than ever today for the Services Industry to continue to optimize service levels while
reducing operating costs. Recent focus has been on improving and automating major call center and delivery
processes. CRM and ERP applications have introduced automated workflow and decision making at a
departmental or functional area level. While results have been impressive, today’s demands require more.
 Blue Cod
Watchdog enables carriers
to implement rules-based
decision making
and automated workflows
across their enterprise.
When business needs
change or regulatory
mandates are issued,
rules can be adapted
for rapid implementation.
Benefits realized
at the individual
workflow level –
reduced costs, customer
satisfaction, and
business agility
- are magnified.
September 5, 2008:
Article appearing in Insurance & Technology
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