Blue Cod takes responsibility for all policy and billing related printing and distribution through our P&D Center in Marlborough, Massachusetts. The following is an outline of the basic services offered; however, BCT can accommodate variations as requested.

Standard Services:

• Volume mail discounts and presort services;
• Vendor relationship for stationary supplies;
• Inventory management;
• Certificate of mail, certified and overnight services;
• Bills, offers, notices printed, assembled, and mailed;
• New business cash w/app printed, assembled and mailed;
• Caller service (P.O. Box) pick up for early processing; and
• Tight quality control process that accounts for all items from printing to delivery to post office.

Optional Services include:

• Cost saving electronic lien holder notification available;
• Agent access of PDFs of all printed documents on-line through Allternet®;
• Daily printing, sorting, stuffing, and mailing of New Business, Renewals, Change Declarations, Cancellations, Billing documents, etc.;
• Quality Control of all documents, including standard quality checks jointly defined by both Blue Cod and the carrier;
• Address scrubbing service;
• Process Special Handling requests for all document groups as defined by customer;
• Customers option of printing policies and other documents on plain paper or on pre-printed letterhead with Blue Cod maintained inventory and stock controls; and
• Customized Processing Reports for Customer.

Base Quality Control Standards:

• Printed Material – Each document will be reviewed for accuracy in terms of reflecting the text and contents associated with the requested document.
• Print Count – Print Reconciliation will be run daily to account for the number and type of transactions issued in the prior day and adjusted by special handling requirements.
• Print and Processing Quality – All documents will be reviewed for print quality. (Please request details.)