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Blue Cod’s Customer Services staff has a proven track record in supporting property and casualty carriers, not only on the policy processing functions, but on claims as well. Our workflows can be customized to meet the specific needs of each carrier’s business model. Our own, internally built toolset allows us to automate a variety of claims processes. Our communication matrix allows us to fully comply with carrier specific procedures and required day-to-day events.
Standard Services:
- Comprehensive first notice of loss (FNOL) services, including basic adjuster assignments and reserving.
- Once a claim is completed, we will also print and mail the claim check on behalf of the carrier.
- CAT Team expertise: We are fully prepared to quickly enable our catastrophic response team and convert to extended hours and extended staff to handle up to 10,000 FNOL calls daily.
Optional Services:
- Full FNOL services.
- Trained staff on designated claims incoming phone lines.
- Web-based notice of loss capabilities for carrier, agents, and policy holders.
- Full reserving and payment processing.
- Claims check processing and issuance services.
- Dedicated “CAT” response center activated when needed.
- Extended hours and support for catastrophic events.
- Direct access to BCT claim system for customers and/or agents via Allternet®
Blue Cod also offers full CAT team services. CAT Team Information |
