To apply for this role, please copy and paste the link below into your browser and press ENTER:
https://home.eease.com/recruit/?id=514984

Bilingual Customer Service Specialist

Job Summary
This position is responsible for answering and resolving customer and agent telephone calls while maintaining a positive relationship with each contact.

Responsibilities

• Establish and build critical client relationships, with a goal of constantly exceeding service expectations.
• Initiate follow-up calls and letters.
• Track and process returned mail as well as provide information on the insurance policy by explaining coverage and types of policies.

Requirements

• A minimum of 2 years customer service experience, preferably in an insurance company or agency environment.
• Proven track record of exceptional dedication to provide friendly, customer-oriented service.
• Demonstrated communications skills, both orally and in writing and strong interpersonal skills.
• Detail oriented and able to multitask.
• Strong mathematical aptitude.
• Bilingual/Spanish Customer Service Specialist must be able to work current shift of 12pm – 8pm.
• High School diploma or equivalent is required.

Physical Requirements

• Sitting 90%
• Computer Monitor Work 90%
• Keyboard and Computer Mouse Manipulation 90%

Disclaimer
The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed.

To apply for this role, please copy and paste the link below into your browser and press ENTER:
https://home.eease.com/recruit/?id=514984